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Frequently asked questions
How often are lessons organized?
Group lessons are typically organized twice a week, 60 minutes each time. Tandem and individual lessons are more flexible and you can decide how many lessons you want to have per week based on your needs.
What platform are you using for lessons?
If you exceed your monthly email allowance, we will notify you and give you the option to buy additional email credits or temporarily upgrade your plan to accommodate your needs.
How long is one lesson?
No, there are no long-term contracts or commitments. You can choose to pay monthly or annually, and you can cancel or change your plan at any time without any penalties or fees.
What happens if I miss a lesson? Will I get a recording?
Your payment information is highly secure. We use advanced encryption and industry-standard security protocols to protect your data and ensure safe, reliable transactions.
How far in advance do I need to cancel a class if I can’t make it?
Free plan users get community support, where you can find answers in our user forums. Pro and Enterprise plans offer priority support with faster response times, plus dedicated account management for personalized assistance.
Will I get a certificate after completing a course?
Yes, we offer a free trial for all our paid plans. This allows you to explore advanced features and see their benefits. The trial is obligation-free, and no credit card is required to sign up.